DHRRA Malaysia reserves the right to refund to you the equivalent sum of amount paid by you in the event DHRRA Malaysia for any reason is unable to render the delivery service to you through our delivery partners. In such circumstances, DHRRA Malaysia offers cash refund to Customers’s bank account. DHRRA Malaysia is conferred the right to request documents, including but not limited to the Customer’s Identity Card, for verification purposes during refunding process. DHRRA Malaysia has the right to reject a refund request where it reasonably believes that the refund request may be fraudulent, illegal or involves any criminal activity.